FAQ

How can I contact your company if I need emergency service?

You can contact our 24hours service hot line numbers: 09-2029015 or 09-422470357 for your service supports

Please let me know your warranty terms and conditions?

Myanmar Synergy warrants that if any parts becomes defective due to faulty manufacture or materials within 12 (twelve) month or 100,000km whichever comes first from the date of delivery to the customer, the parts will repaired or replaced by Myanmar Synergy free of charge. The only conditions are:
  • The vehicles must have not been neglected, misused or modified in any way
  • The plated weights of the vehicles must not have been exceeded
  • The vehicle must have been serviced in accordance with the Manufacturer’s recommendations detailed in the Use and Maintenance Manual and Programmed Maintenance Schedules (Repair base times, Oil quality, Original spare parts, etc.)
  • The vehicles must not have become defective due to fitting of parts not supplied or approved by Manufacturer

May I know you parts availability, how can I get parts quotation and what is your standard lead time?

We keep 95% of fast moving items in our parts inventory and you can purchase our genuine parts at our nearest parts depot in Yangon, Mandalay and Pharkant. You can write for your parts quotation request to info@syntruck.com or partsmgr@syntruck.com or you can call our parts enquiry hot line 09-420141122 Our standard parts ordering lead time for sea freight is 90days and by airfreight is 14days

What does it mean if the light is blinking?

If the light is blinking, a severe engine problem such as a catalyst-damaging misfire is occurring and should be addressed as soon as possible. You can still drive safely, but should minimize your time on the road. Try not to drive the vehicle at high speed or with excess weight.

What should I do if the light stays on?

There is no cause for panic. The vehicle is just telling you to seek attention soon. When you reach your destination, have your vehicle serviced by a qualified repair technician soon. Delaying assistance could lead to more expensive damage.

What does it mean if the light turns on while I am driving my Power Daily?

If light comes on when you are driving your car, the system detected a problem, you should report your dealer and if left unaddressed, these conditions could also damage your car and lead to increasingly expensive repair.

What is the system air pressure for my 682 concrete mixer?

System air pressure should be 5.5±0.3bar.

What are the advantages of regular maintenance?

Can save vehicle and components life, prevent catastrophic failure and reduce machine break down time.

What should I do after my car has been driven 10,000km?

You should change fuel filter, water separator, engine oil filter and engine oil of your car

What should I do before I start the car?

You should check: 
  • Fuel- level/drain the water/any leakage/maintenance interval
  • Oil (Engine/Brake & Clutch/ Steering/Gear- level/any leakage/maintenance interval
  • Water-level/any leakage
  • Air-system pressure/tyre pressure/any leakage
  • Walk around check

Why we need to do maintenance much earlier than factory standard?

It’s because of sulphur content, if you use the fuel with sulphur content percentage higher than 0.5%, the engine oil change interval should be half or more early.

Contact Us

1.Head Office
No. I (2), Corner of Main Rd & Middle Rd, Anawyahtar Industrial Zone(2), Hlaing Thar Yar Township, Yangon, Myanmar.
Tel: +95-9-5134221, +95-9-448005515, +95-9-263617334,+95-9-202 9015
email:
info@syntruck.com

2.Warehouse & Workshop
No. 175, Mekhayar Minthargyi Maung Pyo Street Industrial Zone-2, Hlaing Thayar Township, Yangon
Tel: +95-1-687975
email: info@syntruck.com

3.Mandalay Branch
No. 271, 31st Street, Between 84&85 Street Chan Aye Thar San Township Mandalay, Myanmar
Tel: +95-2-59700, 59648